Returns & Exchanges
At Izakaya Impressions, each item is made to order with care. Due to the custom nature of our products, we do not accept returns or exchanges for reasons such as size, color preference, or change of mind.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery at izakayaimpressions@gmail.com with a photo of the issue. We will offer a replacement or refund as appropriate.
Contact Us
For any questions regarding your order, please reach out to us at izakayaimpressions@gmail.com
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.